Contact Us

Got a question about something you've read on Casino Sites, spotted an error in one of our reviews, or want to flag a free spins offer that's changed since we last checked it? This page tells you how to reach us and what kind of help we can (and can't) offer.

What We Can Help With

Casino Sites is an independent research and comparison site covering online casinos available to US players. We're not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account issues. That means we're well placed to answer questions like:

• Corrections or updates to a review, rating, or free spins offer listed on the site
• Questions about how we assess and rank casino sites
• Feedback on content accuracy, broken links, or outdated bonus terms
• General queries about how online casino bonuses, wagering requirements, or licensing work
• Suggestions for casinos or topics you'd like us to cover

What We Can't Help With

Because we don't operate any of the casinos listed on this site, we're unable to assist with account logins, deposits, withdrawals, verification (KYC) delays, or disputes over bonus payouts at a specific operator. Those matters need to go directly to the casino's own customer support team, which you'll find listed on their website once you've signed up.

If you're experiencing difficulty controlling your gambling, our Responsible Gambling page lists tools and support services worth reviewing before you contact us — it may get you the help you need faster.

Before You Reach Out — A Few Things Worth Checking

A lot of the questions we get are already answered elsewhere on the site. It might save you time to check these first:

• Bonus terms: Free spins and deposit match offers listed against each casino on our homepage come with conditions — wagering requirements, expiry windows, maximum withdrawal caps, and eligible games. Always read the operator's own terms page before claiming an offer, since these can change without notice.
• Licensing questions: If you want to know why licensing matters or how to check a casino's regulatory status, our review process and the site's editorial notes cover this in detail.
• Site policies: Our Terms and Conditions page explains how we operate, how we're funded, and the limits of the information we provide.
• Who we are: If your question is about our editorial process or independence, the About Us page walks through how we research and rate operators.

How Our Reviews and Ratings Work

Since a fair few contact messages are about how a particular casino landed its rating, it's worth explaining briefly. Editorial ratings on Casino Sites reflect research into licensing status, the range of games on offer, the clarity of bonus terms, deposit and withdrawal options, and how support channels respond. We do not accept payment for higher placement — commercial relationships with some operators exist through affiliate links, but they never decide rankings. If you think a rating no longer reflects reality, that's exactly the kind of message worth sending us.

A Note on Responsible Gambling

If you're getting in touch because gambling has stopped feeling like entertainment — if it's affecting your finances, your relationships, or your wellbeing — please don't wait on a reply from us. Most US-licensed casinos offer self-exclusion tools, deposit limits, and time-out periods directly in your account settings, and national support organizations are available around the clock. Our Responsible Gambling page lists where to find these tools and who to contact for confidential support.

What Happens After You Contact Us

We read every message that comes in. Corrections and factual errors get prioritized, since keeping bonus terms, ratings and licensing details accurate is the core of what this site does. General feedback and suggestions are reviewed regularly, though we can't guarantee a personal reply to every message given the volume we receive.

Eligibility Reminder

Before contacting us about a specific casino or offer, keep in mind that online gambling availability depends on the state you're in, and most operators require players to be physically located within a state where online casino play is permitted. You'll typically need to be at least 21 to gamble online in the US, though the minimum age can vary by state and gambling activity. If you're unsure whether a casino is available where you live, checking directly with the operator is the most reliable way to confirm.